Terms and Policies

Complaints Policy

While we try our hardest to ensure that you always receive excellent service from us, we understand that on rare occasions we might fall short of your expectations.

If you would like to make a formal complaint, please contact us with your concerns. You can email us or write to us at: .

We will aim to answer your complaint as soon as possible but sometimes it could take a little longer to carry out our investigations—in these instances, we will issue our final response within eight weeks from when your first complained to us. If for any reason we are unable to conclude our investigation within this time or you are unhappy with our final response, you will be able to refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service

Please be aware that the FOS will only deal with your complaint if you have contacted us first and given us the opportunity to put things right. If you want the FOS to consider your complaint, you must contact them within 6 months of the date of our final response.

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR
0300 1239 123 Consumer leaflet

Instant Lolly is not a lender but is a fully authorised and regulated credit broker.

InstantLolly.co.uk is operated by Amaze Media, a trading name of John O'Hara, 24 Buttercross Close, Burnley, BB11 5HB. Authorised and regulated by the Financial Conduct Authority, reference number 742221. Data Protection number Z3495700.

†Subject to lenders approval. Time taken to transfer funds may vary depending on the lender. Instant Lolly does not work with all available lenders.